Privacy Policy
1. Introduction
Sigora Healthcare Corp. (“Sigora Healthcare,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose, and protect information through our website, affiliated facility websites, and digital platforms (collectively, the “Site”).
By accessing or using our Site, you agree to this Privacy Policy. If you do not agree, please do not use the Site.
2. Information We Collect
We may collect the following types of information from you:
A. Personal Information
Information that can identify you directly or indirectly, such as:
Name, address, phone number, and email address
Date of birth or age
Insurance or billing information (when voluntarily submitted)
Appointment or inquiry details
Patient health information submitted through secure portals or forms
B. Non-Personal Information
Information that does not identify you personally, such as:
Browser type, device, and operating system
IP address and general geographic location
Pages visited and time spent on the Site
Cookies and similar tracking technologies
3. How We Use Your Information
We use the information collected for legitimate business purposes, including to:
Provide requested services or respond to your inquiries
Schedule appointments or route messages to appropriate departments
Process payments and manage billing where applicable
Improve the Site’s functionality and user experience
Send important updates, notifications, or policy changes
Comply with applicable laws and healthcare regulations
If you provide personal or health-related information via secure forms, it will only be used for the specific purpose disclosed at the time of collection.
4. How We Share Information
We do not sell or rent your personal information.
We may share your information only in the following cases:
With our affiliates and subsidiaries that operate under the Sigora Healthcare network
With service providers or vendors assisting us with operations such as hosting, IT, billing, or analytics
As required by law, including to comply with court orders, subpoenas, or legal processes
To protect safety and security, when disclosure is necessary to prevent harm, fraud, or abuse
All vendors and business associates handling protected health information (PHI) are required by contract to comply with HIPAA standards.
5. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to enhance functionality, personalize content, and analyze traffic patterns.
You may disable cookies in your browser settings; however, some features of the Site may not function properly without them.
6. Links to Third-Party Websites
Our Site may contain links to external websites not owned or controlled by Sigora Healthcare.
We are not responsible for the privacy practices or content of such sites.
We encourage you to review their privacy policies before providing any personal information.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal and health information against unauthorized access, loss, or misuse.
While no system is entirely secure, we strive to maintain industry-standard protections consistent with healthcare compliance regulations.
8. Children’s Privacy
Our Site is not intended for individuals under the age of 13.
We do not knowingly collect personal information from children.
If you believe a child has provided us personal data, please contact us immediately, and we will take steps to delete such information.
9. Your Choices and Rights
You may:
Opt out of receiving non-essential communications
Request corrections to your information
Request deletion of certain non-medical information (subject to legal and retention limits)
Patients seeking access to medical records should contact their local Sigora Healthcare facility directly.
10. Notice to Patients (HIPAA)
This Privacy Policy is separate from our Notice of Privacy Practices required under HIPAA, which governs how patient health information is used and disclosed by our providers.
You can view that notice here
.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
The updated version will be posted on this page with a new effective date.
Please check this page periodically for updates.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:
Sigora Healthcare Corp.
Attn: Privacy Office
201 E. 5th St., Suite 1800
Cincinnati, OH 45202
Tel: (216) 716-7200
Email: helpdesk@sigorahealth.com